Patient Experience
We Listen. We Care.
Respectful care means listening to you. At UCLA Health, we partner with you to achieve your health goals. Our doctors, nurses and other health care staff are committed to providing exceptional care with kindness and respect.
At UCLA Health, you should always feel:
- Comfortable and safe
- Listened to and heard
- Valued and respected
If you ever experience anything less from UCLA Health, we want to hear from you.
Patient Advocates
It is our goal at UCLA Health to create a welcoming, healing, caring, safe and professional environment for our patients, their families, visitors and each other. Patient Advocates are available to our patients, families and visitors.
Contact Us
Ronald Reagan UCLA Medical Center
Office of the Patient Experience
757 Westwood Plaza, Suite 1107
Los Angeles, CA 90095-7431 (map)
Phone: 310-267-9113
Monday to Friday, 8 am to 5 pm
UCLA Santa Monica Medical Center
Office of the Patient Experience
1304 15th Street, Suite 202
Santa Monica, CA 90404-6937 (map)
Phone: 310-267-9113
Monday to Friday, 8 am to 5 pm
Patient Advocates
It is our goal at UCLA Health to create a welcoming, healing, caring, safe and professional environment for our patients, their families, visitors and each other. Patient Advocates are available to our patients, families and visitors. Issues may include, but are not limited to, quality of care, staff interactions, access to care and general assistance and information.
Our team helps to:
- Facilitate communication between patients, their family and their care providers.
- Rebuild trust between patients, their family and our care teams.
In order to make the process smoother, we recommend familiarizing yourself with our complaint process prior to contacting us, so that you have all of the required information ready.
Patient and Family Advisory Councils
UCLA Health is committed to people-centered care. Our partnership with patients and families ensures that the patient voice is embedded in every aspect of our delivery of care.
Patient and Family Advisory Councils (PFACs) bring together patients, family, staff and clinicians to enhance the experience for all people, evaluate strategies and improve quality and safety outcomes. UCLA Health PFAC members are a visible and valued part of our care team.
Patient & Visitor Guides
Amenities
The Office of the Patient Experience also provides patients and the families with other complimentary amenities that include:
- Hospitality kits
- Notary public services
- Phone chargers
Please ask your nurses or call us at: 310-267-9113
Services Offered
As a part of our commitment to providing the best patient experience, we have a variety of special services that are offered to our patients and family. Below is a list of these services with links that include more information: